FAQ'S

 

Question: Do I need a PayPal Account to pay for my items?

Answer: No you do not need to sign up to Paypal. Please see our 'How to Pay' section for more details

 

Question: How does the 'Pick Up Only' section work?

Answer: Pick up is available from Westmeadows, Vic. We do not have a shop front and collection can be at any time suitable for the customer and myself.

 

Question: Where are you located for pick up?

Answer: We are located in Westmeadows, we are a home address so I do not publish our address, you will be notified by email of pick up address :)

 

Question: Will Gluten Free Goodness deliver to PO Boxes?

Answer: Gluten Free Goodness is happy to deliver to PO Boxes as long as they meet our required guidelines. PO Boxes can select FLAT RATE Shipping only when items are below 5kg and fit into a 5kg Post Office Shipping Box. If the order does not meet these guidelines, customers will be notified via email and will have the option to supply another home or work address OR pay the difference for the shipping rates via Australia Post (If buyer stil prefers PO Box Delivery) I understand this is frustrating for some of our customers but with Australia Post's increase in costs I can not continue to send parcels via Australia Post within my Flat Rates.

 

Question: When are the shipping times?

Answer: Shipping of parcels take place on Tuesdays and Fridays (to allow for Thursday stock delivery) Items from the Schar, Bob's Red Mill, English Tea Shop, Clean Paleo, Herbs of Life & Late July generally have a 24-48hr turn over before delivery. All the other brands are delviered to my area on Thursday (latest order Wednesday before 12 noon) and shipped on Fridays

 

Question: Are there delays in Shipping during the busy Christmas Period?

Answer: 

*** Important Notice for Christmas Shipping***

As our couriers are under the pump at this time of year it will not be unusual for delays to occur, there may be delays in courier items being collected from me and possible delays in deliveries to our clients. The courier teams at Courier Please, Fastway and Star Track are working hard to get parcels out to you on time :) We thank you for your understanding!